Refund policy

Binding Agreement

By placing an order on our website, you expressly acknowledge, agree to, and accept the terms outlined in this Returns & Refunds Policy in full. This policy applies to all purchases, without exception.

Return Eligibility Window

  • Returns or exchanges are strictly limited to 30 calendar days from the original purchase date
  • Requests submitted after 30 days will be automatically denied
  • Order discrepancies, shortages, or shipping errors must be reported within 5 calendar days of delivery

Failure to notify us within these timeframes constitutes acceptance of the order as delivered and complete.

Return Merchandise Authorization (RMA) — Required

All returns require prior written authorization in the form of a Return Merchandise Authorization (RMA).

  • Returns sent without an approved RMA will be refused
  • Refused shipments will be returned to sender at the customer’s expense
  • Issuance of an RMA does not guarantee approval of a refund

To request an RMA, contact: sales@expowhs.com

Conditions for Acceptable Returns

Returned items must meet all of the following conditions:

  • Unused, uninstalled, and unmodified
  • In original condition as shipped
  • Returned in original packaging, including all accessories, hardware, and documentation
  • Accompanied by valid proof of purchase

Items failing to meet these conditions will be rejected or subject to restocking fees.

Non-Returnable & Final Sale Items

The following items are final sale and not eligible for return, refund, or exchange under any circumstances:

  • All carpet products
  • All fabric products
    • Color variation due to monitor settings, dye lots, lighting conditions, or manufacturing tolerances is not considered a defect
    • Customers are advised to order samples prior to purchase
  • Custom, made-to-order, or special-order items
  • Clearance, discounted, or sale items
  • Items marked “Final Sale”

Purchasing these items constitutes irrevocable acceptance of the product.

Restocking Fees

Eligible returns may be subject to a minimum 25% restocking fee, calculated from the original invoice amount, if any of the following apply:

  • Packaging has been opened, altered, or damaged
  • Items show signs of handling, installation, or use
  • Components, hardware, or documentation are missing
  • Additional inspection, repackaging, or reconditioning is required

Restocking fees are non-negotiable and will be deducted from any approved refund.

Damaged or Defective Items (Exchanges Only)

We offer exchanges only (no refunds) for items that arrive:

  • Defective
  • Damaged in transit

Requirements:

  • Damage or defects must be reported immediately upon delivery
  • Photographic documentation is required
  • Exchange is limited to the same item only

Failure to report damage at delivery or within the required timeframe may void eligibility.

Contact: sales@expowhs.com

Inspection, Approval & Refund Processing

All returned items are subject to inspection upon receipt.

  • You will be notified when your return is received
  • You will be notified of approval or rejection

If approved:

  • Refunds are issued to the original method of payment only
  • Processing time varies by financial institution and may take several business days

Refunds will not be issued until inspection is complete.

Shipping Costs & Liability

  • All return shipping costs are the customer’s responsibility
  • Original outbound shipping charges are non-refundable
  • Return shipping costs will be deducted from any approved refund
  • We are not responsible for lost or damaged return shipments

Customers are strongly advised to:

  • Use a trackable shipping method
  • Purchase adequate shipping insurance

LTL Freight Returns

For items shipped via LTL freight:

  • All outbound and return freight charges are non-refundable
  • Lift gate, appointment, limited-access, and re-delivery fees are not refundable
  • Improperly packaged freight returns may be refused by the carrier

Freight-related charges imposed by the carrier will be passed through to the customer.

Prepaid Shipping & Refusals

  • All return shipments must be prepaid
  • COD shipments will be refused
  • Refused deliveries or undeliverable shipments may incur:
    • Round-trip shipping costs
    • Carrier fees
    • Restocking charges

These costs will be deducted from any refund or billed separately.

Chargebacks & Payment Disputes

Customers agree to contact us prior to initiating any chargeback or payment dispute.

Chargebacks initiated in violation of this policy may be disputed by us using:

  • Order confirmation
  • Shipping confirmation
  • Delivery records
  • This published Returns & Refunds Policy

Unauthorized chargebacks may result in account suspension or refusal of future service.

Final Acceptance

By completing a purchase, you confirm that you have reviewed, understood, and accepted this policy in its entirety.